FAQ

We've included some of our most commonly asked questions below. For more in-depth information, please read our terms by clicking here or feel free to reach out to us at info@casarenstudio.com with any questions you may have.

General

What are your license terms?

Design Templates (Canva/Adobe InDesign items)

  • This template comes with unlimited use for one individual or one company with up to 15 users.

  • The license is non-exclusive, allowing multiple buyers to purchase the same template.

  • You may not re-sell, duplicate, lease, license, sub-license, or offer the item for free or to any third party.

  • No physical item will be shipped; all purchases are digital downloads.

  • The Licensee shall not repurpose the templates, content, copy or educational content to create derivative works or use them as a foundation for creating their own competing products. Such actions are strictly prohibited and could result in legal action. The Licensor monitors for such repurposing activities.

Website templates

  • With every template purchase, you receive a non-exclusive, single-seat license for one-time use.

  • In simple terms, one purchase = one website. Should you require multiple websites, or use it again for a different business, you must re-purchase the template. Under no circumstances can our website templates be duplicated, transferred, replicated, re-sold or shared with third parties.

  • No physical item will be shipped; all purchases are digital downloads.
What is your returns policy?

Due to the digital nature of our products and instant download availability, we are unable to accept cancellations or offer refunds.

Should you have any questions or require assistance with your templates, please don't hesitate to reach out to us at info@casarenstudio.com. We're here to help.

What software are your templates editable in?

For design, social media, and client presentation templates, our templates are editable in both the free version of Canva as well as Adobe InDesign. You can choose the software you're most comfortable with (Adobe InDesign versions CS4, CS5, CS5.5, CS6, CC).

Several of our templates are also customisable in Microsoft powerpoint and Google Forms. Please refer to the individual product listing to see which platform that particular template is editable in.

Please note that Adobe InDesign files will not work in Adobe Photoshop.

For websites, we typically use Squarespace as we find it user-friendly yet innovative. Each product's description will specify which platform it is editable in.

Are images included?

No, the images shown in the listings are for illustrative purposes only. Your purchased template will include simple placeholders that you can easily replace with your own imagery.

Several of our templates do include a mix of generated imagery and basic placeholders to guide you, but this is for example purposes only. It is designed for you to replace with your own photographs.

We do, however, provide a stock images guide with curated images in a cohesive earthy, neutral style. These images can be downloaded for free and be seamlessly integrated into your template.

For furniture selections in design presentations and social media posts, we include hand-drawn furniture drawings as placeholders. These indicate where to place furniture for the same effect as our illustrative examples.

How do I download the templates once I've purchased?

Upon purchase to our design templates, you'll receive an instant download PDF with a link to a Google Drive folder. You'll find your templates in here.

For website design you will receive a website invitation within 48 business hours. In the meantime, you'll have instant access to our education platform, strategy-prep workbook and checklists.

Do you have a Terms and Conditions policy?

Yes we do. You must agree to our terms before using our website or purchasing from our store.

You can check out our terms by clicking here.

Do you have a Privacy Policy?

Yes, please read it here.

What languages are your templates in?

Our templates are currently available in English only - you can edit it to your language. We are looking at adding other languages in the future in our free updates.

Design templates

Do I need design experience to edit your templates?

With Canva, no, not at all! Our templates are compatible with both the free version of Canva as well as Adobe InDesign. If you're new to online editing platforms, we recommend using Canva – it features an intuitive drag-and-drop interface, perfect for beginners, and you can use our templates on the free version.

Adobe InDesign, on the other hand, requires a paid-for subscription and basic knowledge and experience of this platform is recommended. For more comprehensive InDesign tutorials, visit: InDesign Help Tutorials.

How customisable are they?

A ton!

Our templates offer extensive customisation options. You can effortlessly modify fonts, colours, backgrounds, incorporate your own logos and images, or follow our stock image guide for images similar to the ones in our examples. Additionally, you can include clickable links to enhance interactivity with your clients.

Alternatively, you can use the colours, typography and styling we've created, and quickly replace with your own imagery (or follow our image guide), copy and logos.

Website templates

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What license is granted with website templates?

With every website template purchase, you receive a non-exclusive, single-seat license for one-time use.

In simple terms, each purchase = one website. Should you require multiple websites, or use it again for a different business, you must re-purchase the template. Under no circumstances can our website templates be duplicated, transferred, replicated, or shared with third parties.

For our complete terms, please click here.

Do I need to sign up to a Squarespace plan?

Yes, you'll need to opt for the Business plan or higher, not the Personal plan. Please review Squarespace's pricing details here: Squarespace Pricing.

As part of our collaboration with Squarespace Circle, selecting an annual Business plan or higher will grant you a 20% discount on your first year.

I already have an existing Squarespace website, can I switch out my template for yours?

No, unfortunately you cannot place our Squarespace templates on top of your existing Squarespace website. If you currently have a Squarespace 7.1 website and would like us to install it in place of your existing website, we do occasionally offer this service for an additional fee. Please contact ushere.

Do you offer support?

Absolutely! When you purchase one of our website templates, you gain access to our comprehensive teaching platform and resources.

This includes a strategic guide, launch checklists, and instructional videos that walk you through template utilisation and customisation to align seamlessly with your brand.

We also offer 30 days of friendly e-mail support from the day of purchase.

Can I add extra pages or remove any that I don't need?

Absolutely! Once the site has been installed, you can add as many pages as you like, as your business grows.

You can remove or hide pages you don't need, and add them back at a later date if required!

Can you customise it for me?

Depending on our design waitlist, absolutely.

Please get in touch via info@casarenstudio.com for more information about our custom services.

What platform are your website templates in?

Our website templates are designed exclusively for Squarespace 7.1, making it the perfect platform for Interior Designers due to it's user-friendly and visual platform.

Squarespace's drag-and-drop system ensures effortless customisation and stunning design. Beyond its user-friendly interface, Squarespace offers exceptional e-commerce and SEO features.

As we are Squarespace circle designers, you'll receive an extended trial period and an exclusive 20% discount on the first year of your annual plan.

What is your refund/returns policy?

Due to the digital nature of our website templates, we are unable to provide refunds or exchanges.

If you have any questions you can email us at info@casarenstudio.com.

Are your websites easy to customise?

Super easy! Leveraging Squarespace's drag and drop system, Fluid Engine, you can effortlessly rearrange sections, modify colours, incorporate custom fonts, and infuse our template with your distinct studio identity.

Do I need any coding knowledge?

No coding expertise is required. While our templates incorporate a minimal amount of CSS code for enhanced uniqueness, you don't need to edit it to use our templates if you don't want to.

If you wish to make subtle changes to the CSS code, such as adding custom fonts, our instructional videos guide you through simple code adjustments with ease - making it a super easy task.

Can I set up features such as an online store and SEO?

100%!

Our help resources cover the basics, and Squarespace's extensive help platform offers comprehensive information to guide you in setting up SEO optimisation and an online store if needed.

Do I need to be a tech-wizard to use Squarespace?

Absolutely not! Our templates are designed to be user-friendly and do not require any web or coding experience.

If you can click and drag, you have the basic skills needed. Squarespace's intuitive platform further simplifies the process, making it incredibly easy for you to create and customize your website without the need for technical expertise.

Can I use an existing domain or buy a new one?

Sure! Whether you already have a domain or wish to buy a new one (from a hosting site of your choice or through Squarespace domains) our templates seamlessly accommodate both options. We provide guidance through Squarespace on how to effortlessly set up and integrate your chosen domain.

Do you write the legal pages needed for a website design?

No. We hold no responsibility for ensuring that customers fulfill their legal obligations concerning their website. Any images, written content, or legal materials present on the customer's website are beyond our liability.

The onus lies on the customer to adhere to regulations such as Data Protection, GDPR, CCPA, WCAF, copyright, trademark, and other relevant laws that pertain to their website and jurisdiction.

We strongly advise customers to seek legal counsel to guarantee their compliance with the laws applicable in their respective country or state.

What language are your templates in?

Our templates are currently available in English only - you can edit it to your language. We are looking at adding other languages in the future in our free updates.